ally warranty customer service number

Welcome To SPP. Whether you're a provider, a dealer, or a customer, you can rest easy knowing that the industry leader since 1984 is at. We offer a variety of coverage for your vehicle: CarvanaCare and Gap Coverage. CarvanaCare covers your car by extending its original warranty, covering costs. I recently had a frustrating experience with Ally Auto and had left negative reviews however, I received a phone call from Sara, an Account Executive for the.

Ally warranty customer service number -

Customer Benefits & Support

already signed up for additional protection?

Congratulations – you're covered.

Protection Beyond Your Warranty

If you signed up for Ally Premier Protection when you financed your vehicle, you’ve secured protection that goes above and beyond your vehicle’s warranty.

What Your Vehicle Service Contract Covers

Your Ally Premier Protection vehicle service contract covers the cost of most vehicle repairs and may also include additional benefits that your manufacturer warranty doesn’t cover, such as towing, roadside assistance, rental car compensation and trip interruption reimbursement.

Not sure what your plan covers?

Additional Benefits of Ally Premier Protection

Vehicle Repairs Rental Reimbursement Trip Interruption

Vehicle Repairs

Need repair work done? Bring your vehicle to any licensed repair shop in the U.S. or Canada and tell the service advisor what level of Ally Premier Protection you have. Our representatives will work with the service advisor to determine whether the repairs are covered under your plan.

Disabled Vehicles

If your vehicle breaks down, arrange for it to be taken to a licensed repair facility. Make sure to inform the service advisor of your level of Ally Premier Protection coverage.

A few things to keep in mind:

  • Once the mechanic determines the repairs needed, we can approve a rental vehicle as long as the repair meets the qualifications of your Major Guard®, Value Guard®, or Feature Guard contract. Keep in mind that Basic Guard® coverage does not include rental reimbursement.

  • Authorization from Ally must be obtained before your mechanic can do any work on the vehicle.

  • Keep in mind that depending on your contract, you may have to pay a deductible for repairs.

Rental Reimbursement

If you have Ally Premier Protection and you need alternate transportation, Ally will reimburse you for the cost of a rental vehicle or public transportation. Some limitations apply, so be sure to review your contract for details. Rental reimbursement isn’t available with Basic Guard coverage.

Trip Interruption

In the event that you’re stranded on a trip due to a breakdown, Ally will cover your overnight hotel and restaurant expenses. Some limitations apply. This coverage is not included if you purchased your vehicle service contract in Kansas.

GAP Claims Center

We understand that these times can be stressful. In the event that your vehicle is totaled, you can submit your new claim in our online GAP Claims Center. The process is easy and straightforward. 

Here's how:

To get started, all you need is your last name, ZIP code, and VIN number.

Once you’ve started your claim, submit the required documents for processing.

As part of the process, required documents are reviewed within 2 business days of receipt.

Start A New Claim

After submitting your claim, we’ll reach out to you regarding your status. 

If you need additional help, simply call us at 1-866-212-1304. Your contract will provide specific details on your coverage, but we can help get you started by processing your claim and answering any questions.


If you decide to sell your vehicle, you can easily transfer your vehicle service contract to the new owner by filling out the transfer form and paying the administrative fee. Be sure to give your buyer any maintenance records you kept. You must notify Ally within thirty (30) days of the date the vehicle ownership is transferred or the APP contract will no longer be in force.


To cancel your vehicle service contract or GAP addendum call us at 1-800-631-5590. If you cancel within 60 days and haven't filed any claims, you can receive a full refund. If you've filed any claims or it's after the 60 days, your refund will be prorated. An administrative fee will also apply if applicable.


  • You can take your vehicle to any dealership or licensed repair shop in the U.S. or Canada for repairs.

  • Most claims are approved immediately upon request.

  • To cancel your vehicle service contract, call us at 1-800-631-5590. If you cancel within 60 days and haven't filed any claims, you can receive a full refund. If you've filed any claims or if it's after the 60 days, your refund will be prorated, less a $50 administration fee if applicable. The proration will be based on the lesser of days or miles of coverage remaining.

    Paid claims prior to cancellation will be deducted from refunds where applicable or allowed by state regulation or law. Please refer to the cancellation terms of your Ally Premier Protection contract.

Still have questions? Visit our Help Center.


Claim Ally Extended Warranty Fast and Easy

Ally is a bank holding company with headquarters in Detroit, Michigan. It provides its clients with financial services, such as car finance, online banking via a direct bank, vehicle insurance, mortgage loans, etc.

Here’s What Ally Auto Extended Warranty Covers

Ally offers its clients four different extended warranty plans for cars:

The table below shows what each of these warranty plans covers in detail:

CoverageMajor GuardValue GuardBasic GuardFeature Guard
Transmission/transaxle/transfer case
Front/rear-wheel drive
Fuel delivery
Heating and air conditioning
Braking system
Engine cooling
Extra perks
High-tech components

Claim Ally Extended Warranty on Your Own

There are several ways you can get in contact with Ally on your own, claim a warranty, or request any other information you need. Many companies provide their clients with a few ways to claim a warranty, but the process usually lasts far too long. DoNotPay offers the easiest solution to this issue.

Can You File Your Warranty Claim WithYes/No
In PersonNo
Company Website/ChatYes

Claiming via Phone

To file a claim via phone, you will need to call the number 1-888-925-2559. Once you reach Ally’s customer service, ask for all the necessary information and solutions concerning your warranty claim.

Claiming via Company Website

You can claim your warranty online on Ally’s website. Follow these simple steps to file your warranty claim online:

  1. Go to their website
  2. Select the Log In To Chat option
  3. Look for Chat Availability at the top of the page

File an Ally Extended Warranty Claim With DoNotPay

You can opt for DoNotPay’s easy-to-use features to make the overwhelming processes of filing and appealing claims a bit easier. Our app can also show you how to claim a warranty for used cars or deal with a company refusing to cancel your extended warranty. The Claim Warranty feature lets you claim any warranty—for your car, home, or other purchases—without hassle.

With DoNotPay, you can submit your Ally extended warranty claim by following these simple instructions:

  1. Open DoNotPay in any web browser
  2. Choose the Claim Warranty feature
  3. Click Car Warranty
  4. Provide the information needed
  5. Press Submit my claim

Once you complete these five steps, DoNotPay will do its part. You can expect to hear from Ally's customer support soon after.

Appeal a Denied Warranty Claim With DoNotPay’s Aid

If your warranty claim gets denied, DoNotPay will spare no effort to help you appeal it! You don’t have to worry about doing everything by yourself, and the steps to filing an appeal claim are as simple as they can be! Here’s what you need to do to appeal a denied warranty claim:

  1. Open DoNotPay in your web browser
  2. Pick the Claim Warranty feature
  3. Click on Appeal a Denied Warranty Claim
  4. State whether you're appealing against an extended warranty provider’s or a product manufacturer’s decision
  5. Provide details about the company and the original warranty claim

Upon completing these steps, DoNotPay will submit the appeal letter on your behalf, and you should hear from Ally about your case in no time.

If Ally Is Being Difficult, DoNotPay Can Help You Sue Them

If Ally has wronged you and you’re having a hard time resolving the issue on your own, DoNotPay has your back! The best part is that it takes almost no effort at all! Just open the app and use the world’s first robot lawyer to sue the company in small claims court and seek justice for your cause.

DoNotPay has even been recognized with the American Bar Association’s Louis M. Brown Award for its commitment to providing legal services to those of modest means and its innovative use of technology.

What Else Can DoNotPay Do For You?

Our platform can provide you with home warranty reviews and help you find the best home warranties in America. 

Besides dealing with warranties, DoNotPay can help you with all kinds of administrative issues. Open DoNotPay in your web browser and see how we can help you:


Service Financing with Ally Financial

About Ally Lending

Ally Lending is on a mission to give you the most straightforward, easy, and efficient financing in the game. You can use Ally Lending to pay over time for vehicle repairs, so you don't have to put your life on hold.

Ally Lending is a business line of Ally Bank. As a whole, Ally Financial has over 8,500,000 customers who trust them to help with banking, auto loans, investing, and other financial needs. For over 100 years, Ally has been known for relentless dedication to customers, commitment to innovation, and simple, smart experiences.

Why Ally Lending financing

When you need a repair or modification, but can't afford the upfront cost, Ally Lending gives you the option to pay over time for the service. Paying over time for your services via an Ally Lending loan product may save you from maxing out your credit card or paying high credit card interest charges.

Ally Lending perks:

  • Pre-qualify in 60 seconds with no impact to your credit
  • View instant customized financing offers
  • Select a monthly payment that works for your wallet
  • Finalize your loan with no down payment
  • Experience white-glove servicing support throughout the life of your account
  • Enjoy your fully functional vehicle now, while paying Ally Lending back over time

How applying for finance works

Step 2

Once you've completed the application, contact your service advisor to finalize and sign your loan documents. Loan finalization can be done in-person or over the phone. If you have questions or need to re-visit an in-progress application, call Ally Lending at 1-800-427-9184.

Step 3

Finalize and sign your loan agreement with your service advisor.

  • If finalizing over the phone, your service advisor will email you a link to review the agreement. Once you have reviewed, scroll to the bottom of the loan agreement and click to sign.
  • If finalizing in the office, you can review the agreement on the service advisor's computer or on your personal device via email. Once you have reviewed, click to sign at the bottom of the page.

Apply for Service Financing Today!


Contact Ally Financial Customer Service

Ally Financial Phone Numbers and Emails

Customer Service:

  • (888) 925-2559

    Ally Auto

  • (888) 895-7578

    Ally Auto (American Suzuki Financial Services)

  • (316) 652-6430

    Ally Auto (Outside the U.S.)

  • (877) 247-2559

    Ally Bank

  • (877) 320-2559

    Ally Bank (Hearing impacted)

  • (757) 247-2559

    Ally Bank (Outside the U.S.)

  • (855) 880-2559

    Ally Invest

  • (818) 459-4591

    Ally Invest (Outside the U.S.)

  • (855) 256-2559

    Home Loans

Accounting/ Billing:

  • (888) 901-4622

    For Suppliers

Business Customer Service:

  • (866) 766-4622

    Become a Dealer

Investors/ Franchasing:

  • (800) 684-8823

    Demand Notes

  • (800) 522-6645

    Stock Transfer Agent

  • (866) 710-4623


  • (704) 444-7824

    Advertising Inquiries

Ally Financial Emails:

Accounting/ Billing

For Suppliers

Business Customer Service

Supplier Support

Customer Service

Ally Invest, Corporate Finance, Giving Back (Corporate citizenship), Grants, Wallet Wise (Financial education)

Investors/ Franchasing

Jobs/ Career

Report Fraud

More phone numbers and emailsLess phone numbers and emails

Ally Financial Contact Information

Ally Financial Online Chat:

Corporate Office Address:

Ally Financial Inc.

P.O. Box 380901

Bloomington,Minnesota 55438

United States

Other Info (opening hours):

Ally Auto Payments

Payment Processing Center

P.O. Box 9001951

Louisville, KY 40290-1951

Ally Auto Payment Disputes, Payments with Restrictions or Endorsements, or Customer Service Correspondence

Ally Financial

P.O. Box 380901

Bloomington, MN 55438

Ally Bank Customer Care

P.O. Box 951

Horsham, PA 19044

Edit Business Info

Ally Financial Rating Based on 291 Reviews

Rating details

Product or Service Quality

Rating Details

Product or Service Quality

Diversity of Products or Services

Discounts and Special Offers

Privacy and Data Security


All 529 Ally Financial reviews

Summary of Ally Financial Customer Service Calls


04:33 AVG CALL


Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ally Financial Customer Service?

Payments and Charges Question:

  • “Gap reimbursement”
  • “Payment issue”
  • “Truck payment assistance”

Product/ Service Question:

  • “Loan payment”
  • “Out of work because of covid 19”
  • “Loan”

Request for Information Question:

  • “Need to talk to someone”
  • “Checking if our payment went through”
  • “Title request”

Employment Question:

  • “Pay off amount”
  • “Need to no my pay off”
  • “Need copy of payoff letter”

Account Question:

  • “Balance on car”
  • “Account information”
  • “I need update my account”

Activation/ Cancellation Question:

  • “To cancel extended warranty on my car”
  • “Can't renew my registration on my truck”
  • “Cancel gap coverage”

Staff Question:

  • “Customerservice”
  • “Customer service”
  • “Rude supervisor who hanging up”

Cards Question:

  • “I have a new card for payment”
  • “Lost ATM Card”
  • “Credit card”

Return/ Replace Question:

  • “Returnibg call”
  • “Returning call”

Shipping and Delivery Question:

  • “Come get the car i needed payments to be lower yall didnt help”
  • “I am trying to get them to release my DRRs to Gap people so they will pay off my car from December so Ally will quit ruining my credit since they are sitting on the oapaerwork”
  • “I have not received my auto loan info”

Website/ Application Question:

  • “Becuz you website sucks”
  • “Website”
  • “Website said to”

Refund Question:

  • “Refund on my service”
  • “Refund.”

Other Question:

  • “Preguntar algo”
  • “Need title”
  • “Car”


Ally Financial Privacy Policy

Ally Financial's' site works better with JavaScript enabled. Dealer Services, Corporate Finance, Press, Investor Relations, mailing addresses and more. Dealer Services, corporate finance, press, investor relations, mailing addresses and more. Investment products ARE NOT FDIC INSURED, ARE NOT BANK GUARANTEED and MAY LOSE VALUE. The User of company services take online privacy seriously, and so does the Ally Financial Inc group of companies (which includes Ally Financial and Ally Bank, collectively "Ally"). The terms Website" Ally Financial's'" and Ally Financial in this Notice refer to Ally and its family of companies. Company's Online Privacy Notice (the "Notice") describes the information collect from and about The Client of Ally Financial during The User's visit to Ally Financial's' online interfaces (websites and mobile applications) owned or controlled by Ally Financial (the "Site"). It also describes how use information about The Client with whom Website share it and how Ally Financial protect it.

To read more:

Top Ally Financial Services

Auto Loan, Loan, Customer Care

Top Ally Financial Products

Account, Savings Account, Deposit

Ally Financial Pros and Cons

Pros: Easy loan, Website is easy to navigate, No pros, Ease of payment during lease period, Provide auto loans

Cons: Customer service, Handeling of our account, Deceptive business practices, Worsed customer service ever got from a company, False information

Related Companies

GMAC, GMAC Mortgage, Clearlane, TradeKing Group


Ally Financial is one of the largest bank holding companies in the world that specializes in providing financing to automotive customers. The company was founded in 1919 and was called General Motors Acceptance Corporation till 2010. Recently the company expanded the selection of provided service and implement insurance, mortgage operations, online banking, commercial finance and much more. The company also has a great selection of bank products like interest checking, money market, and online savings. Ally Financial is headquartered in Detroit, Michigan, United States. They serve more than 15 million customers all over the world. Ally Financial is a sponsor of various sporting events like College Bowl Game and NASCAR.

Ally Financial reviews and complaints

Ally Financial is ranked 436 out of 2441 in Financial Services category

Payment Methods


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Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.


Privacy Policy

First things first, we value your privacy immensely and have ensured that you have the utmost security in your association with us. All the information you provide to us goes into successfully completing your orders, and improving on our customer service. Your information will be used only in accordance with this policy.

This privacy policy applies both to information collected through our web sites and information collected offline. By accessing our website, you acknowledge and agree to the uses of information described in this privacy policy.

We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.


Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. If you do not agree please do not use or access our Website.

By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

1. Collection of Personally Identifiable Information and other Information

When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our user's demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.

We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.

If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date or other payment instrument details and tracking information from cheques or money orders.

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

Cuir Ally uses the latest 128-bit SSL (secure sockets layer) encryption technology to protect your Customer Information when you purchase from our online store.

2. Use of Demographic / Profile Data / Your Information

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continously improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website.

We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.

CookiesA "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.

3. Sharing of personal information

We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

4. Security Precautions

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

5. Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

If you want to remove your contact information from all lists and newsletters, please visitunsubscribe here

6. Your Consent

By using the Website or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

7. Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

T.S. Sathyaraj
K-25, 9th Street, Sector 1,
Ambattur Industrial Estate,
Tamil Nadu, India: 600058

+91 9444809898

[email protected]

8. Questions?

Pleasecontact usregarding any questions regarding this statement.



Version 20.0, December 12, 2019

This Ally Bank Online Banking Services Agreement, as amended from time to time, (“Agreement”) governs your use of and access to Ally Bank’s Online Banking Services . Please read and download, save, and/or print a copy for your records. If you have any questions, you can speak directly with Customer Care by calling 877-247-2559, 24 hours a day, 7 days a week, or visit

Please read this Agreement carefully. This Agreement includes, among other things:

I. Overview of the Agreement, including definitions

II. A description of Online Banking Services

III. Ally Bank Mobile Services Agreement

IV. Electronic Fund Transfers Disclosure and Terms and Conditions

V. Prohibited uses of Online Banking Services

VI. Ally Bank’s limitations on liability for Online Banking Services

VII. Certain other terms and conditions



A. What’s Part of This Agreement 3

B. Conflicts between Agreements 4

C. Accepting the Agreement and Future Changes 4

D. Authorized Account Owners and Joint Owners 4


A. Overview 5

B. Online Banking Services for Eligible Accounts 5

C. Access to Online Banking Services and Your Obligations 6

D. Ally eCheck Deposit℠ Agreement 7

X. Xxxxx® and Other Payment Services Additional Terms 10

F. Xxxx Pay 22

G. Payment Services Shared Terms (Zelle and Xxxx Pay) 29

H. Online Banking Alerts 31

I. Account Aggregation Service Terms of Use 32

J. Online Savings Account Buckets and Boosters Service Terms of Use 34

K. Ally Skill Terms and Conditions 35

L. Text Messages, Calls and/or Emails to You 38

M. Equipment and Software Requirements 38


A. Overview 39

B. Definitions 39

C. Equipment and Related Obligations; Upgrades 39

D. Access to Mobile Services; Lost or Stolen Devices 40

E. Software and Mobile Services Limitations 40

F. Fees 41

G. Software Use; Grant of License 41

H. Ownership of Software 41

I. Ally Card ControlsSM41

J. ATM and Cash Back Locator; Location-based Data 42

K. Privacy 42

L. Applicability of Other Provisions; Limitation of Liability; No Warranties; Termination 43


A. Types of Electronic Fund Transfers Available Online 43

B. Transfer Availability 43

C. Liability for Unauthorized Transfers from Your Account 43

D. Limitations on Transfers, Amounts, and Frequency of Transactions 44

E. Fees 44

F. Right to Receive Documentation of Electronic Fund Transfers 44

G. Right to Stop Payment of Preauthorized Transfers and Procedure for Doing So 44

H. Liability for Failure to Stop Payments of Transfers 44

I. Liability for Failure to Make Transfers 44

J. Notice of Varying Amounts 45

K. Disclosure of Account Information 45

L. In Case of Errors or Questions About Your Electronic Transfers 45

M. Bank Contacts 46



A. Failure to Complete a Transaction 46

B. Aggregation Services 47

C. Alternate Methods for Accessing Account Information and Services 47

D. No Warranties 47

E. Limitation on Liability 48


A. Service Charges 48

B. Other Fees and Charges 48

C. Service Hours 48

D. Termination of Online Banking Services 48

E. Secure Email 49

F. Contact by Ally Bank or Affiliated Parties 49

G. Making Inquiries on Xxxx Payments, Transfers and Other Online Banking Services 49

H. Notices and Communications 49

I. Privacy and Data Security 49

J. Assignment 49

K. No Waiver 50

L. Governing law 50

M. Rules of Interpretation 50

N. Consent to Use of Technical Data 50

O. Indemnification 50

P. Export Controls 50

Q. Ownership 50

R. User Conduct 51

In this Agreement, the words:

• "ACH Network" means the funds transfer system, governed by the NACHA Rules, that provides funds transfer services to participating financial institutions.

• “Authorized Account Owner” means Primary Owner or Joint Owner, as applicable.

• “Account” means Interest Checking Account, Money Market Account (“MMA”), Online Savings Account, Certificate of Deposit (“CD”), Individual Retirement Account (“XXX”) Certificates of Deposit, XXX Online Savings Account, and CMG NOW Account offered by Ally Bank.

• “Ally Bank,” “we,” “us” and “our” mean Ally Bank and any of its affiliates or direct or indirect


• "Aggregation Service" means an online account aggregation or personal financial management service that retrieves, consolidates, organizes, and presents your accounts for the purpose of

allowing you to view your accounts with an Aggregator in a single location. An Aggregation Service does not include a personal financial management and account aggregation feature or service that we may offer through Online or Mobile Banking.

• "Aggregator" means a Third Party who provides an Aggregation Service. An Aggregator does not

include a Third-Party that we retain to assist us in providing a personal financial management or account aggregate feature that we may offer through Online or Mobile Banking.

• “Business Days” are Monday through Friday. Saturdays, Sundays and federal holidays are not


• “Consumer” means a natural person who has an Eligible Account for which an Online Banking Service is requested primarily for personal, family, or household purposes.

• “Due Date” means the date on which a payment becomes due to a Payee.

• “Eligible Account” means an Account that is eligible for a particular Online Banking Service.

• “Joint Account” is an Account owned by two or more individuals.

• “Joint Owner” means an individual that is an Owner of an Eligible Account with the Primary Owner.

• “Online Banking Services” means our online banking services available for certain Eligible Accounts that can be accessed at xxx.xxxx.xxxor accessed through our mobile and tablet applications. We may add, remove, change, or revise our Online Banking Services offered from time to time. Products and services offered by Ally Financial, Inc. or other affiliates of Ally Bank are not Online Banking Services subject to this Agreement.

• “Owner” means each person who is a named owner of an Eligible Account as indicated in our


• “Payee” means an individual or entity to whom or which you make payment through the Online Banking Services or the individual or entity from which you receive eBills.

• “Primary Owner” is the individual Owner who is listed first on the Eligible Account in our records.

• “Scheduled Delivery Date” means the date a payment is scheduled to be delivered to a Payee.

• “Text” means a short electronic message sent and received between two or more mobile phones,

• “Vendor” means any third-party service provider we may engage to perform functions for us under this Agreement.

• “Website” refers to the Ally Bank website,, through which the Online Banking Services are made available.

• “You” and “your” means, as applicable, each Authorized Account Owner (including any Owner) of

an Account.

Other capitalized terms are defined throughout the Agreement.

Online Banking Services allow you to access and manage your Account(s) with us online via a personal computer or other device equipped with supported browsers and other hardware and software set forth in Section II (J) of the Agreement and on the Website.

Certain Online Banking Services are also available as Mobile Services. Please review Section III, Ally Bank Mobile Services Agreement, for information specifically applicable to Mobile Services.

Access to and use of Online Banking Services is subject to this Agreement and also to the following, which are considered part of this Agreement as applicable to your Eligible Account(s):

• Terms or instructions appearing on a computer or mobile device screen when enrolling for, activating, accessing, or using any Online Banking Service; and

• Ally Bank's rules, procedures and policies, as amended from time to time, that apply to the Online

Banking Service or any Eligible Account; and

• Debit Card Agreement and Disclosure; and

• Ally Bank Deposit Agreement or

• CMG Deposit Agreement

If this Agreement conflicts with any other agreements related to your Eligible Account or Online Banking Service, or the other agreements include terms that are not addressed in this Agreement, then the other agreements will control and take precedence, unless this Agreement specifically states otherwise. The other agreements will only control with respect to the Eligible Account or Online Banking Service with which it is associated, and only to the extent necessary to resolve the conflict or inconsistency. Additional provisions of other agreements regarding your Eligible Account or Online Banking Service that do not appear in this Agreement will continue to apply.

Except as otherwise required by law, we may in our sole discretion change the terms of this Agreement from time to time and at any time. This may include adding new or different terms, or removing terms from this Agreement. When changes are made we will update this Agreement on the Website. The Website will be updated on or before the effective date of the revised Agreement, unless an immediate change is necessary as required by law or to maintain the security of the Website or for other legal reasons. You will be notified if we revise, modify or otherwise update this Agreement. Your use of any of the Online Banking Services after the effective date of the new version of this Agreement will constitute your acceptance of the new version of this Agreement.

D. Authorized Account Owners and Joint Owners

If an Eligible Account is owned by more than one person, each such person individually has the right to provide us with instructions, make any decision, obtain any information or make any request associated with the Eligible Account and related Online Banking Services, to the extent allowed by the terms, conditions or governing provisions of the Eligible Account. We may rely and act on the instructions of any Authorized Account Owner. If we provide notice to one Joint Owner, all Joint Owners are deemed to have received notice. Access to certain Online Banking Services may require Joint Owners to have a unique username, password and other security devices or credentials that may be required by us.

Additional Joint Accounts

Any Joint Owner (for purposes of this paragraph, the “Primary Joint Owner”) may open a new Joint Account with another Joint Owner (for purposes of this paragraph, the “Secondary Joint Owner”) with whom the Primary Joint Owner already owns an existing Joint Account (as of the date of such new Joint Account opening). The Primary Joint Owner is specifically permitted to open the new Joint Account on behalf of the Secondary Joint Owner, without their direct involvement. All Joint Owners acknowledge and agree that this is permissible under this Agreement, and they specifically agree that a Primary Joint Owner may perform all acts necessary for Joint Account opening, including consenting to receipt of all Account information, notices, and legal disclosures electronically, on behalf of the Secondary Joint Owner.

Subject to the terms of this Agreement, you may use the Online Banking Services to access, use, and manage your Eligible Accounts. The types of Online Banking Services are described generally in this Agreement and more fully on our Website and may change from time to time, at our sole option. You

agree and understand that you are solely responsible for acquiring and maintaining a computer or other electronic device that can access the Online Banking Services and that you are responsible for all costs associated with same. Not all transactions and services are available for all products.


• Open and fund additional Eligible Account(s) online

• Electronically deposit checks into your Ally eCheck Deposit Eligible Accounts online (“eCheck Deposit”)

• View Eligible Account balance(s) and transactions

• Transfer funds between Eligible Accounts

• Transfer funds to or from accounts at other financial institutions

• Use person-to-person payment service to:

• Transfer funds to individuals

• Request and receive funds from individuals

• Use Xxxx Pay services to:

• Receive bills from participating Payees (“eBills”)

• Make payments to Payees

• Request a Wire Transfer

• Set CD Renewal Instructions


• Receive Eligible Account statements

• Receive Online Banking Alerts

• Request CD interest rate increases (“Raise Your Rate CDs”)

• Request CD Early Redemptions

• Change CD Interest Disbursement Settings

• Cancel or stop payment on certain debit transactions

• Electronically dispute transactions

• Send communications to us

• Request XXX distribution

• Add and manage beneficiaries

• Order checks and deposit slips

• Exchange Secure Email messages or chat with our Customer Care department

• Update your profile information

• Manage security settings on your Eligible Accounts

• Other Online Banking Services as they become available

Below is a summary of the Online Banking Services that are available for each type of Account subject to this Agreement. Please note that not all Online Banking Services are available for each type of Account. Certain Online Banking Services are also available as Mobile Services. Please review Section III, Ally Bank Mobile Services Agreement, for information specifically applicable to Mobile Services.

Interest Checking

Online Savings

Money Market




Online & Mobile Banking







Xxxx Xxxxxxxxxx/Xxxxxxx

Secure Email



Things We Don't Like About Ally’s Extended Warranty

Ally's coverage plans are impressive, but while they might appear too good to be true at first glance, prospective buyers need to know they come with limitations. 

One example of this is the conditions a Flex plan has for vehicles to qualify; the vehicle can't be older than 2014 and can’t have more than 75,000 miles on it. Another thing about the Flex plan we found odd is that they are only transferable for residents of North Carolina and Florida.

Unfortunately, key details about Ally's plans are also missing from their website, and one who needs a precise breakdown of the costs and limitations will need to contact either a dealer or a broker to get the information. 

Lastly, our biggest complaint is that Ally's plans don't provide coverage for wear-and-tear items like some extended warranty providers do. If you have an Ally plan and your vehicle gets damaged from negligence, misuse, or a calamity, then you're out of luck — don't bother filing a claim because these are among the things for which they oddly won't provide coverage.

If you already own Ally’s Extended Warranty and you are looking for an alternative, then we are suggesting that you take a look at one of CarShield's Warranty plans, which are offering extensive coverage at a competitive price. 


Q. What is NOT covered by the Ally extended warranty?

All of Ally's extended warranty plans omit coverage for damage caused by negligence, misuse, and improper maintenance. Each plan will have different limitations, and it's best to check the fine print, or contact your provider to know what your plan excludes from coverage.

Q. Where is an Ally extended warranty accepted?

Not all dealerships accept the warranty, so it's best to check with your dealer or your agent to see which repair facilities are licensed by Ally.

Q. How can I contact Ally?

You can contact the company by calling their customer support number (1-888-925-2559). Based on our research, it can be challenging to get a representative on the line to handle your concerns because of their limited availability.

Ally Customer Reviews

Aside from the information above, it will also be good to check out what Ally customers have to say about their experience with the company. Hopefully, this will help you decide whether Ally is the right provider for you. below are a few reviews from real customers.

“Very customer-oriented. Excellent services. Quality product; operationally superior... Best on-line Bank ever. Easy of use stands out... Great menus.. Easy to find what you seek... Good access to prior statements online.” - Russell via ConsumerAffairs

“Up until this my experience with Ally was good. I paid my loan off early and have waited 13 calendar days and/or 10 business days to get the lien release document and still no document. The customer service lady Ice has been trying to help but nothing and I double-checked on the website and it says '10 days,' not 10 business days. Beware anyone that thinks this is a quick turnaround. Very frustrated because I have a buyer for the car who is growing impatient for the completely unnecessary delay. Ridiculous and very disappointing.” - M. Lisa via ConsumerAffairs

“Have been a customer using their banking products for 7 years. I never overdraft or pay silly fees. Had to use them for a wire transfer to pay off a loan. They called me to confirm my form details and made some corrections to ensure it would be accepted by my lender. It went through without an issue. Simple customer service interactions like this are always quick and completed by well-trained, polite folks. They used to have more competitive rates for savings, but it's been beaten by others like Citi as of late. That's the only reason for 4 stars instead of the full 5.” - Jacob via ConsumerAffairs

Is a Warranty from Ally Worth It?

Overall, we think Ally's extended warranty coverage plans are worth the money. The prices are competitive and the warranty packages cater to a range of budgets. Not only that, but they are also customizable to fit different needs and include a wide variety of perks such as roadside assistance, trip interruption, and more. We like that Ally can provide coverage for all kinds of vehicles too, whether new, used, or rental vehicles. 

One enduring complaint people have of Ally is that their customer service needs improvement. Don't expect to be able to get a representative to assist you at a moment's notice. If quick service is something you feel you need, you're better off looking elsewhere.

More Information

Here are a few more resources you can use: —  Around the Clock Coverage for Your Car will cover your car for less, protecting you against expensive repairs from bumper to bumper. With a focus on customer care and no middleman to complicate repairs and claims, you’ll get easy coverage you can actually use. The plan even pays for itself —’s warranty coverage gives you exclusive access to discounts, auto concierge service, and a 100 percent online claims process. And with clear, upfront price quotes, you’ll know exactly what to expect when it comes to the cost. It should also be noted, however, that this coverage does not extend to some luxury vehicles, cars over 120,000 miles, and cars more than 10 years old.


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